ON-LINE Registration
Click on the relevant link below to pay by Visa / Mastercard or Amex:
ABTA Travel Agent
ABTA Principal
ABTA Travel Industry Partner
All Other Delegates
Please note the following credt card charges will apply:
Visa / Mastercard 2.5%
Amex 3.5%
Terms & Conditions of Registration
The Travel Convention is a trading name of ABTA Limited
1. To register you must complete an on-line registration. A contract will exist as soon as we receive your registration form.
2. By registering on-line you have agreed to accept the terms and conditions and your confirmation of registration will be issued immediately.
3. Full remittance of registration fees must accompany on-line bookings or if paying by cheque/ bank transfer must follow within 14 days from date of registration or by 6 October 2009, whichever comes first.
4. To qualify for the ABTA Member or Travel Industry Partner registration fee, you must be an ABTA Member and your Membership fees must be up-to-date at the time you register.
5. Where a registration contains misrepresentations about entitlement to the registration fee, ABTA will reserve the right to render the booking invalid and all registration fees will be forfeit.
6. Misrepresentation about status will also entitle ABTA to cancel all other registrations made on behalf of the registered organisation concerned and registration fees will be forfeit.
7. Each delegate registering as a Member must be directly employed by the ABTA Member company concerned. Other delegates, employed by associated companies or as professional advisers to the Member company, will be considered non-Members and must pay the appropriate fees.
8. Delegates may be required to satisfy ABTA of their registration status. Failure to do so will render their registration invalid.
9. The companion fee only applies to a marital spouse/partner accompanying a registered delegate, and not to business colleagues or other associates.
10. For delegates with accompanying children, the companion fee will apply to children of 16 or over. Note: children under the age of 16 are asked not to attend any of the Convention activities as they are deemed unsuitable for children.
11. Delegate materials will not be despatched until full payment, including any amendment fees, has been received by The Travel Convention Office.
12. Cancellations made on or before 21 August will receive a full refund, but will be subject to an administration charge of £75 per delegate. In the event of late arrival, unattended events or cancellation of attendance after 21 August, no refunds will be granted and any outstanding amounts will be deemed as owing to The Travel Convention. Please also see Accommodation Terms & Conditions.
13. Delegates wishing to amend their registration on or after Monday 3 August will incur an amendment fee of £50 on each occasion that an amendment is made, to cover the administration involved. Written notification to The Travel Convention Office is required for all requests for substitutions or amendments. Please attach a copy of your confirmation of registration to the notification. Please also see Accommodation Terms & Conditions.
14. Delegates wishing to replace lost badges on-site will incur a fee of £5. Note: for security reasons, access will not be permitted to official Convention activities without an official badge.
15. Excursions or other tours that you may choose to book either now or whilst you are at the Convention, are not part of the arrangements provided by ABTA. Your contract for the excursion or tour will be with the operator of the excursion or tour. ABTA is not responsible for the excursion or tour or for anything that happens during the course of its provision by the operator.
Liability
16. Because many of the services associated with The Travel Convention are provided by the local host committee and various suppliers of Convention services over whose operations, personnel and equipment ABTA has no control, and subject to clause 17 below, in no event shall ABTA or any of its officers, directors, Members, contractors or employees assume responsibility, or be liable, for any personal injury, property damage, or other loss which may be occasioned by reason of:
wrongful or negligent acts or omissions on the part of the local host committee, any of the suppliers, or any employees of the suppliers;
any defect or failure of any vehicle or other equipment owned, operated or otherwise used by the local host committee, or any of the suppliers or;
any wrongful or negligent acts or omissions on the part of any other party not under the direct control of ABTA, such as sponsors and organisers of private functions.
17. The exclusions and limitations of a party’s liability shall not apply in the case of: 1. the tort of deceit or fraudulent misrepresentation by it or its personnel; 2. death or personal injury caused by its negligence; a breach by that party of obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.
18. In the event of the occurrence or, in ABTA’s reasonable opinion, the likelihood of the occurrence, of any extraordinary risk of injury or damage (including but not limited to any acts of god, fires, explosions, earthquakes, floods, elements, volcanic eruptions, strikes, riots, civil commotion¹s, epidemics, war, rebellion, or harmful acts for political, terrorist or other similar purposes), ABTA reserves the right to assess the risk of injury or damage and, at ABTA's sole discretion, to determine whether to cancel or otherwise limit the Convention activities. Should the Convention be cancelled or limited for any reason beyond ABTA's reasonable control, ABTA's liability will be limited to the registration fees paid at that time
Important information
19. ABTA is happy for private events to take place during the Convention, provided they do not clash with the official programme. Any company hosting a private event that clashes with an official element of the event will have their registration(s) revoked and will be refused entry to all business and social events throughout the Convention.
20. Please note, the sale of Convention related sponsorship via a third party is not permitted. This policy will be strictly monitored and failure to adhere will result in your company’s delegates having their registration(s) revoked and may render your company unable to register for future ABTA events.
21. It is strictly prohibited for any company or individual to make use of The Travel Convention logo or any part of it. Guidelines for use of the logo by those authorised to do so may be obtained from The Travel Convention office.
22. ABTA reserves the right to change the programme as outlined in Convention literature and on this website.
Terms & Conditions of Accommodation
Contract
1. We, ABTA Ltd will act as an agent in the booking of your accommodation. These terms of business set out the basis on which we arrange your accommodation, acting as an agent.
2. Your contract will be with the relevant accommodation provider/ owner (referred to from now on as the principal) and their booking conditions will apply. We advise you to obtain and read those. Please ask us for a copy if you do not have one.
3. As agent, we accept no responsibility for the provision of the accommodation by the principal with whom you have a contract.
4. All accommodation that we provide or that is sold through us is not an offer by us to sell any accommodation, but an invitation to you to make an offer to the principals of the accommodation. We are free to accept that offer on behalf of those principals or to reject it.
Prices
5. We reserve the right to alter any of the advertised accommodation prices. You will be advised of the current price of the accommodation that you wish to book before your contract is confirmed.
Making a booking and payment
6. When you have chosen your accommodation and you make a request to us to book it, you must pay the appropriate deposit. This is not a confirmation of your booking. We will send you an e-mail confirmation of your booking, subject to the prior receipt of all applicable payments and your chosen accommodation being available.
7. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.
8. Once the deposit has been taken payment for the outstanding balance, together with any incidental extras, must be made directly to your accommodation provider when you check out.
9. Payments of your deposit by credit card will attract a credit card charge of 2.5% for Visa and Mastercard and 3.5% for Amex
10. Your booking will only be confirmed with the hotel if the appropriate deposit has been paid and received in full by Monday 3 August 2009. If payment remains outstanding on this date the Agent has the right to release your accommodation booking.
Your responsibility for your booking
11. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these terms of business. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
Special Requests
12. If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the principal, but we cannot guarantee that they will be met and we will have no liability to you if they are not.
Insurance
13. Many principals require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
14. ABTA Member delegates attending the convention are eligible for free travel insurance. If you are eligible and wish to book your free travel insurance please click here.
If you want to change or cancel your booking
15. If you want to change any of the details of your booking after you have received your confirmation e-mail, amendments can be made by logging into your registration record until Friday 31st July 2009. Any cancellation or amendment request after this date must be advised by e-mail to the Convention Office at moreinfo@thetravelConvention.com. We will pass this request to the principal, who may charge an amendment charge in addition to the charges shown below:
Change requested on or prior to 31 July 2009:
No charge
Change requested between 1 August 2009 and your arrival date:
Delegates will incur a £50.00 charge per change plus any charges levied by the principal
16. If you change the number of people on your booking, the accommodation price will be re-calculated in accordance with the new party size. This may mean that the accommodation is under-occupied and the remaining members of the party may have to pay more.
17. If you wish to cancel your booking you must e-mail the Convention Office at moreinfo@thetravelConvention.com. The cancellation charges are calculated as follows:
Cancellations notified to us on or prior to 31 July 2009:
No charge
Cancellations notified to us between 1 August and 2 September:
Delegates will incur a cancellation fee for one nights’ Accommodation at the relevant rate
Cancellations notified to us between 3 September and arrival or no shows:
Delegates will incur a cancellation fee of the whole deposit
For the avoidance of doubt, any amendment fees previously incurred
will not be refundable in the event of cancellation.
If one or more members of a party cancel this may mean that the accommodation is under-occupied and the remaining members of the party may have to pay more.
Changes or cancellations by the principal
18. We will inform you as soon as reasonably possible. If the principal offers alternative accommodation or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the principal is entitled to assume you wish to receive a full refund.
Responsibility for your booking
19. Your contract is with the principal and its booking conditions apply. As agent, we accept no responsibility for the provision of the accommodation by the principal.
20. Our responsibilities are limited to making the booking in line with your instructions. We also don’t accept responsibility for any information about the accommodation that we pass on to you in good faith.
21. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
You indemnify us in the event of damage caused by you
22. Please be aware that the booking conditions of the principal will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Principals will also often require you to pay for any damage you cause to the accommodation. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the principal or any third party as a result.
Complaints
23. Because the contract for your accommodation is between you and the principal, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.
24. If you wish to complain when you return home, please write to the principal. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish- please contact Customer Services.
Privacy and your personal information
25. The booking information that you provide to us will be passed on only to the relevant principal or other persons necessary for the provision of your accommodation. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If we cannot pass this information on as above, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.
Law and Jurisdiction
26. These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable).
